Atlantic Money

Payment guidelines

To make sure everything works smoothly and to help protect you from fraud, the following guidelines apply to every payment made into Atlantic Money account to fund a transfer:


  • Active transfer: you must have created a transfer using the mobile app. You will be notified clearly when it's time to pay for it. If you send money to Atlantic without an active transfer waiting for payment, your funds will be returned.
  • One active transfer at a time: you may only have one active transfer pending at any one time. If you want to start a new transfer, complete or delete any existing ones first.
  • Amount check: you must transfer exactly the right amount to Atlantic (to the penny). If you do not, your funds will be returned and your transfer may be cancelled.
  • Name check: funds must be received from an external bank account held in your name. If the name we receive with the bank transfer does not match the name on your Atlantic account, funds will be returned and your transfer may be cancelled. If there's a particular reason why the name on your external bank account is different to your Atlantic Money account, we'd be happy to help. Please chat with us in the app to begin this process. 
  • Bank check: in most cases, funds must be received from an external account with a licensed bank. We may return funds received from payment institutions in some instances. In this case, your transfer may be cancelled. 
  • Bank transfer required: we only accept bank transfers. You should not wire money into your Atlantic Money account - your funds will be returned and your transfer may be cancelled. We do not accept CHAPS payments.

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