To help avoid being scammed, refer to our advice here.
If you think that you have been the victim of a scam, it is important to take action right away.
At Atlantic Money, we take the safety and security of our customers very seriously. We understand the distress that comes along with being scammed, and we are here to help.
Step 1: Contact your financial institution
The first step you should take is to contact your financial institution as soon as possible and inform them of what has happened. They may be able to provide you with additional information regarding the transaction and could help you recover some or all of the funds that you are concerned with.
Step 2: Reach out to us
Please contact us right away. We take these matters seriously, and we will do everything in our power to help. We may be able to contact additional financial institutions involved in the payment chain to identify, and potentially recover, funds that you are concerned with.
Step 3: Notify the authorities
If you believe that you have been scammed, you should report the incident to the appropriate authorities. Taking swift action will not only help protect yourself, but also assist in preventing others from making the same mistake.
You may also want to look into reporting the scammer through other official reporting channels such as OLAF (EU) as well as Citizen’s Advice or Action Fraud (UK).
We understand that being scammed can be an incredibly stressful and frightening experience, and we are committed to helping you in any way we can.
It is important to remember that Atlantic Money cannot intervene in disputes between remitters and recipients, so please always ensure that you are familiar with the person or company you are sending funds prior to initiating the transfer. If you have a legal or contractual dispute with the end recipient, you may wish to consider taking legal action.
If you have any questions or concerns, please don't hesitate to contact us.