It is essential to remember that CAD can only be transferred to a valid Canadian bank account located within Canada.
When adding a CAD recipient, you will need the following information ready:
- Recipient's full name;
- 3-digit bank institution number;
- 5-digit transit number;
- 7- to 12-digit account number.
Important note: If the first 5 digits of the account number match the transit number, do not include them in the account number field.
If you're having trouble entering your recipient's bank account information for a transfer, here are some tips:
Use a physical check
Banks often omit necessary digits on online statements, so it's best to use a physical check to find the correct information.
Find the transit number
The transit number is the 5-digit number between the ⑆ and ⑉ symbols on a check.
If the transit number is less than five digits, consider adding zeros to the beginning.
Find the account number
The account number follows the transit and institution numbers on a check (it comes after the ⑆ symbol and before the ⑈ symbol).
The account number may be broken up by symbols, you should enter the full number without any dashes, spaces, or additional zeros.
Contact the recipient bank
If you don't have a check, contact the recipient bank directly for assistance.
Please note the following:
The recipient bank may charge a fee for processing incoming transfers. We recommend contacting them directly to confirm if this is the case.
If you have any questions, please reach out to us via chat, or email at email@example.com.